Until you disable auto-renewal, funds for the next period will be withdrawn automatically.Īfter you disable auto-renewal, the current license will be valid until its expiration date. If you purchased the license through your Internet service provider (ISP), disable auto-renewal in your ISP personal cabinet or by contacting the support service of your ISP.įor instructions on how to cancel subscription for a mobile application, see this article. If you purchased the license on the Kaspersky website, follow the instructions depending on your provider: For instructions on how to identify your provider, see this article.

You can disable auto-renewal through the provider from whom you bought the license.

Your full name and the e-mail address that you have used for the purchase.

The date of the purchase and order number from the confirmation e-mail.

You will need to provide the following information:

If you made your purchase via a different Kaspersky partner, contact them directly.

In case you purchased the code via the Kaspersky website or My Kaspersky, contact Kaspersky Customer Service by choosing the topic and filling out the form.

If you still cannot locate the message with an activation code or if you have entered a wrong e-mail address, contact us or our retail partners. If you did not receive the message, check your Spam or Junk email folders in case it was moved automatically there by mistake. Normally, the e-mail message with the activation code for Kaspersky Internet Security, Kaspersky Internet Security for Mac, Kaspersky Anti-Virus, and Kaspersky Total Security is delivered within an hour.

You don't need an activation code for Kaspersky Basic, Standard, Plus, Premium.

Kaspersky mobile security key 2021